In-depth reviews

Tesla Model Y review - Reliability and safety

The Model Y shares much of its tech with the Model 3 hatchback, which means the family SUV should be dependable and safe

Tesla is a company that likes to do things differently, with traditional dealer outlets replaced by smaller bespoke Tesla Stores and mobile servicing technicians. All-electric cars have fewer moving parts and require less maintenance than ICE models, while Tesla has stated that its schedule of over-the-air updates and remote diagnostics should remove the need for a typical servicing plan. 

The Model Y’s Autopilot system uses rear, side and forward-facing cameras to enable its various driver assist functions, helping to detect other cars, prevent potential collisions and assist with parking manoeuvres. Euro NCAP hasn’t yet crash-tested the Model Y, but the Model 3 hatchback (with which it shares a platform and 95 per cent of its tech) received a top five-star rating in 2019, and we’d expect the same score for the electric family SUV.

Customers seem to be happy with their Tesla experience, voting the manufacturer into 3rd spot out of 29 brands in our 2021 Driver Power survey. The Model Y is too new to have featured in the best car to own poll, but the Model 3 came an encouraging 18th on a 75-car list.

Warranty

Tesla offers a four-year/50,000 mile warranty with the Model Y, while the battery and drive system is covered for up to eight years and 120,000 miles, whichever comes first.

Servicing

There are no set servicing intervals for the Tesla Model Y, with the car alerting the driver as and when maintenance is required. Over-the-air updates and remote diagnostics help make some smaller maintenance jobs more convenient, as do Tesla’s Mobile Service technicians. Fixed-price Tesla Maintenance Plans are available and can be transferred from owner to owner when required.

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