The Tesla brand performed brilliantly in our annual Driver Power customer satisfaction surveys, and that was backed up by a second-place finish overall for the brand in 2024.

It is worth noting, however, that despite this score, 37.9 per cent of owners experienced a fault of some sort within the first year; out of the 32 brands in the rankings, only Jaguar and Land Rover threw up more issues.

Key standard safety features	Euro NCAP safety ratings
Front, side and curtain airbags Forward collision warning Active emergency braking Lane departure avoidance Tyre pressure monitors Autopilot driver assistant Driver alert camera	Euro NCAP safety rating - 5 (2022) Adult occupant protection - 97% Child occupant protection - 87% Vulnerable road user protection - 82% Safety assist - 98%

Warranty

Tesla offers buyers a four-year warranty with four years of breakdown cover. The latter is a very generous package, while the former ranks Tesla ahead of the premium German brands, if not the likes of Hyundai, Kia or MG, which offer five to seven years of manufacturer cover.

Servicing

The minimal running costs served up elsewhere by the Model Y also apply to servicing. Recommended maintenance consists of a biennial cabin filter change and brake fluid check, plus a suggested tyre rotation every 6,250 miles. Otherwise, there are zero service costs.

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In This Review

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Alex Ingram

Chief reviewer

Alex joined Auto Express as staff writer in early 2018, helping out with news, drives, features, and the occasional sports report. His current role of Chief reviewer sees him head up our road test team, which gives readers the full lowdown on our comparison tests.