Vauxhall Mokka - Reliability and safety
The Vauxhall Mokka may come with plenty of safety features, but its NCAP score disappoints
Unfortunately, the Mokka came last in our latest 2023 Driver Power owner satisfaction survey, putting it behind the likes of the Nissan Juke, SEAT Arona, and Renault Captur. The Vauxhall brand came in 24th out of 32 manufacturers in rankings. That puts it above fellow small SUV manufacturers VW, Ford, and Renault, but behind SEAT, Skoda, Honda, Hyundai, Toyota, Peugeot, Mazda, and Kia.
Euro NCAP awarded the Mokka a four out of five-star safety rating, with concerns raised about the protection of the driver's chest and legs in a frontal impact, not having a central airbag to prevent the front seat occupants from colliding with each other in a side impact, poor neck protection for children seated in the back, plus its automatic emergency braking (AEB) doesn’t recognise cyclists.
Safety kit is generous, with entry-level Design models including a lane-departure warning with a lane keep-assist function, speed sign recognition, automatic emergency braking, a forward collision alert and a driver drowsiness alert. Adaptive cruise control comes with the top-of-the-range Ultimate, as well as blind spot monitoring and a lane position assist feature.
Warranty
All Vauxhall cars are covered by a three-year/60,000-mile warranty, which matches the coverage you get with a Ford Puma or Volkswagen T-Roc, but lags behind the seven-year warranty offered by Kia, or the ten-year warranty package provided by Toyota – although you do have to get your car serviced annually at a Toyota dealer in order to maintain the warranty over this period.
The Mokka Electric has a separate eight-year or 100,000-mile policy for the battery pack. If the battery’s usable capacity drops below 70% during that time, Vauxhall will replace it for free.
Servicing
The service schedule for the Mokka is every 12,500 miles or annually, whichever comes first, and Vauxhall offers individual service plans starting from around £20 a month to help spread the cost of scheduled maintenance.
The Mokka Electric needs an initial service after one year or 8,000 miles, whichever comes soonest, then it’ll need to be serviced every two years or 16,000 miles from that point onwards.
